Operations Improvement for MRO

We’re operations specialists that eliminate on-time delivery issues and promote operational excellence

MRO roadblocks The Duggan Approach Solves:

MRO environments typically deal with fixed product turnaround times (TAT) set by the customer, and these due dates are often complicated by unplanned maintenance work that is discovered during the normal course of the scheduled planned maintenance.

This makes planning, scheduling, and executing the scope of work challenging and has implications for the availability of materials, tools, equipment, spares, and manpower.

What To Expect With A Duggan Engagement:

  • Improve product turnaround time (TAT)
  • Implement guaranteed turnaround time in support shops 
  • Improve ability to complete unplanned maintenance work
  • Improve scheduling efficiency
  • Increase hangar availability 
  • Increase availability of tools, spares, equipment, and manpower
  • Increase production floor decision-making and accountability

Congratulations to our client, Singapore Airlines Engineering Company, on winning an excellence in MRO award! SIAEC is an exemplary model of what’s possible when you commit to the Duggan methodology.


Not sure where to start?

Start with our 2-day assessment to clarify how Operational Excellence can be deployed at your business.

What does a Duggan assessment deliver to you?

  • Determine your destination and goals as a business
  • Analyze your process and plant layout 
  • Analyze your flow of information
  • Develop your product families to define value streams

Clarify your next steps without committing to a long-term engagement with Duggan

“As part of our Transformation journey, SIA Engineering Company has engaged Duggan Associates to guide us on our Lean Transformation journey to improve productivity and efficiency, enhance customer and staff experience, build organisational capabilities and strengthen continuous improvement culture. Duggan Associates’ deep technical expertise from experience in relevant industry has enabled quick wins through the deployment of Lean tools such as VSM, 5S, 3P, standard work and visual flow. Duggan Associates’ Lean concept and approach focus on high participation and buy-in, resulting in common language and ground up initiatives on the shop floor. I am very encouraged by the focus on sustainable transformation and capability building in mindset and capabilities. I thank Duggan Associates for the close partnership with leadership and proactiveness in strengthening the support.”

– SVP Transformation & Technology
SIA Engineering Company

Our Services & Solutions

Operations development with Duggan means we train, coach, implement and manage projects with you.  

Consultants rely on technology and trends to lead the way or share ideas for you to implement on your own. They have nothing to measure and no accountability. 

Duggan sets a destination/goal, builds the project plan with you, and holds ourselves accountable for your project success.

“When we’re done with this, each employee will be able to see the flow of value to the customer and fix that flow before it breaks down.”

– Kevin Duggan  

From implementing Operational Excellence to accelerating growth company-wide, we have a proven track record of success. Some of our global clients include:

Raytheon Technologies
General Dynamics
CI Cincinnati
aetna insurance

Resource Center

The Duggan Difference

See why common offerings fall short of your expectations and end up wasting your time

Operational Excellence

What is it?
How does it help?
Is it the right time for you to implement OpEx?

The Benefits of Operational Excellence

See what you can expect in the course of a 6-month engagement with Duggan

Product Families & Mixed Model Value Streams

Simplify and organize your complex business into a structured process all personnel understand

Your Buyer Guide

A step-by-step guide to identifying the best fit operations partner


Answers to common questions you’re probably thinking about

  • “It’s really focused on customers; it’s focused on markets; it’s focused on strategy. Operations get times, it’s not ignored. It’s not like we don’t want to talk about it. It’s that we don’t have to talk about it.”
    Jim Miller, Vice President of Operations and Plasma Businesses at Hypertherm
  • "Tim spent three days with us to teach us Operational Excellence in the office methods, and help us apply them to one of our core value streams ... But by the third day, the team was fully sold on the ideas and extremely motivated to make the changes happen immediately. This is a credit to the OpEx methods and particularly to the way Tim taught with a no-nonsense approach, answered difficult questions, and guided the team to the future state value stream design and action plan."
    Remi Guillemette Business Processes & Continuous Improvement Manager at CAE Australia Pty Ltd
  • "I have utilized Kevin Duggan at various times over the last 15 years, first at United Technologies Corporation and now at my current company FMC Technologies. He demonstrates a very high level of competency in all things lean and Operational Excellence, is very articulate and knows how to engage an audience. With his expertise and presentation style, he has my highest recommendation for corporate training and conference keynoting!"
    John Boyd Senior Vice President Global Products at TechnipFMC

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