Your Sales Team Got The Big Order.
Can Operations Fill It On Time?

We teach you how to design your business operations to achieve Operational Excellence and deliver seamlessly for your customers.

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Do these challenges sound familiar to you?

The Operational Excellence Framework Gives You the Tools to Solve Them

Delivering to my customers on time, consistently, is a huge challenge

Scaling our operations up to meet increased demand has not been very successful

Our process has a lot of wasteful spending and inefficiencies

Engineering cycles take too long and throw off our manufacturing and assembly

Our billing cycles are too long and managing cash flow is tough

We have worked with management consultants in the past and they have failed to connect with our culture to create lasting change

We are struggling to implement lean concepts because our product is very large and doesn’t move during production

We’re considering expanding our facility but we’re unsure if that’s necessary or if we can sustain that much capacity

We are losing potential business because we take too long to quote new work when Engineering is involved

“We don’t just deliver cost savings results on a project. We leave you with a framework in placthat changes your company forever.”

Kevin J. Duggan
President

We offer many years of experience to help you grow and scale your business

After all…we wrote the books on OPERATIONAL EXCELLENCE

Duggan Associates pioneered Operational Excellence almost 15 years ago. Our senior team consists of the most experienced professionals in the industry who work as teachers and mentors to the organizations they serve and author best-selling, award-winning books on the process to transform operations and achieve Operational Excellence. Since our start, we have assisted over 600 companies worldwide from start-ups to Fortune 500 corporations, providing the knowledge required to propel their growth.

duggan books operational excellence

We created the Institute for Operational Excellence for you

the Institute provides resources such as workshops, online training, how-to articles, and books to a global community of members

institute for operational excellence

New to Operational Excellence? Start Here.

What is Operational Excellence?

What is Operational Excellence?

Learn the practical definition and principles of Operational Excellence that applies to every level and every person in the organization.
How Do I Achieve Operational Excellence?

How Do I Achieve Operational Excellence?

Achieve Operational Excellence by learning the definition, principles and methodology that allow businesses to set their destination toward growth.
What are the Benefits of Operational Excellence?

What are the Benefits of Operational Excellence?

Read case studies on Operational Excellence and how training on the principles of OpEx enabled these companies achieve OpEx.

From implementing Operational Excellence to accelerating growth company-wide, we have a proven track record of success. Some of our global clients include:

United Technologies
Meggit
FMC
Hypertherm
General Dynamics
CI Cincinnati
sikorsky
parker
toshiba

Our Process is Different

Most consulting firms run expensive Gap Analysis to tell you things you already know. then create Lightning or Tiger teams and drive you into endless continuous improvement events.

This is a great way for consulting firms to generate revenue by continually making spot improvements week after week.

But, this is not good for you because this strategy doesn’t have a destination a company can work toward.

Their approach is touted as a “continuous improvement journey,” so they can continuously bill you since there’s technically not an ‘end state’ that signifies you’ve achieved your goals.

Services

Educate to Accelerate

A lot of companies talk about transforming to a vision, but at Duggan Associates, you’ll transform to a destination of Operational Excellence.

With our services, you’ll master a process that does away with management intervention and runs autonomously. That means you’ll reduce meetings, email traffic, and status checks and have more time to spend with customers to capture market share. Learn about our hands-on assistance to accelerate your transformation.

Executive Coaching

The function of leadership is to provide clarity so the organization can move forward. Through a combination of lectures and activities, our coaching provides an in-depth understanding of the definition of OpEx and design guidelines. That way, leaders will have the tools to provide clarity, motivate, and encourage employees to trust the process.

Training

While you may have heard the term value stream mapping, we teach value stream design based on proven principles, not kaizen or gap analysis. Our courses feature advanced concepts of creating flow through shared resources and mixed model production. Each actionable class will train employees on the value stream design process and arm them with deliverables so they can lead future transformations independently.

Implementation

Instead of an endless journey of continuous improvement, we’ll get you from Point A to Point B quickly. We’ll partner with you to ensure your future state is implemented according to the design principles and the results are delivered.

Project Management

Sometimes, teams need focused assistance for particular aspects of their value stream implementation. We can provide dedicated oversight to keep a project on task and on time.

Our Team

Kevin Duggan

President

Kevin J. Duggan is a renowned expert in transforming organizations into high-performance companies and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and President of Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide in designing seamless customer delivery systems that meet expectations every time, including General Dynamics, FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on organizational transformations, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Bruno Daniel

Director

Bruno Daniel has assisted many global organizations in operational transformations, including FMC Technologies, Chromalloy, SpaceX, Cincinnati Incorporated, and General Dynamics through advanced lean techniques and the principles of Operational Excellence to implement transformative programs. Previously, he was a Lean Manufacturing Leader for JTEKT North America Corporation, managing improvement projects at all of the company’s North American facilities, and Lean Manufacturing Specialist for The Timken Company, where he taught and implemented lean principles at facilities globally. He began his 18-plus-year career in the industry as an Engineer Trainee in Brazil both with Alcoa and FCI Electronics. Bruno received his bachelor’s degree in Industrial Engineering from Centro Universitário do Instituto Mauá de Tecnologia and an MBA from Ibmec and Fundação Getulio Vargas.

Lewis Montgomery

Director

Lewis Montgomery has over thirty years’ experience in implementing Operational Excellence. He is a renowned leadership coach, working one-on-one with senior managers to prepare them to lead in their new lean environment, and has also worked within all functions in the automotive, industrial, electronic and aerospace sectors. He has diverse experience throughout many areas of the aerospace industry, including engines, structures, components, interiors, and C checks. His expertise lies in applying lean concepts in complex OEM and MRO aerospace environments within manufacturing and assembly areas for commercial and military suppliers. Almost 100 companies have benefited from Lewis’s guidance, including global organizations such as Sikorsky, United Airlines, GKN, Parker, FMC Technologies and Pratt & Whitney.

Tim Healey

Vice President

Tim Healey specializes in teaching the principles of Operational Excellence in the business process sector in areas such as product development, finance, HR, engineering, and marketing. He is the co-author of the book Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques, has been published in Quality Digest and the Lean Management Journal, and is a frequent speaker on lean office topics at conferences such as IIE Annual Conference, the Mid-Atlantic Lean Conference and the Institute for OpEx’s Operational Excellence in Your Office live training workshop. Tim has worked globally with organizations such as Parker Hannifin, United Technologies Corporation, Bayer Healthcare, and Curtiss Wright. Prior to joining Duggan Associates, Tim served as national business manager for H.J. Heinz in Sydney and as a brand manager for British American Tobacco.

  • “It’s really focused on customers; it’s focused on markets; it’s focused on strategy. Operations get times, it’s not ignored. It’s not like we don’t want to talk about it. It’s that we don’t have to talk about it.”
    Jim Miller, Vice President of Operations and Plasma Businesses Hypertherm
  • "Tim spent three days with us to teach us Operational Excellence in the office methods, and help us apply them to one of our core value streams ... But by the third day, the team was fully sold on the ideas and extremely motivated to make the changes happen immediately. This is a credit to the OpEx methods and particularly to the way Tim taught with a no-nonsense approach, answered difficult questions, and guided the team to the future state value stream design and action plan."
    Remi Guillemette Business Processes & Continuous Improvement Manager at CAE Australia Pty Ltd
  • "I have utilized Kevin Duggan at various times over the last 15 years, first at United Technologies Corporation and now at my current company FMC Technologies. He demonstrates a very high level of competency in all things lean and Operational Excellence, is very articulate and knows how to engage an audience. With his expertise and presentation style, he has my highest recommendation for corporate training and conference keynoting!"
    John Boyd Senior Vice President Global Products at TechnipFMC

    Get Started

    No Contract Required
    Getting started with Duggan Associates is easy. There’s no contract needed. Instead, we’ll schedule a one-day executive training session. In just five hours, we’ll start to change your operation. If the results speak for themselves, then bring us back.

    Not sure if you’re ready?
    Not sure if you’re ready? Simple: Contact us for a free copy of Design for Operational Excellence. Our work is based on the award-winning book so you’ll know what you’re getting before you buy.

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