Our Services

Our Team

Kevin Duggan


Kevin J. Duggan is a renowned expert in transforming organizations into high-performance companies and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and President of Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide in designing seamless customer delivery systems that meet expectations every time, including General Dynamics, FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on organizational transformations, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Bruno Daniel


Bruno Daniel has assisted many global organizations in operational transformations, including FMC Technologies, Chromalloy, SpaceX, Cincinnati Incorporated, and General Dynamics through advanced lean techniques and the principles of Operational Excellence to implement transformative programs. Previously, he was a Lean Manufacturing Leader for JTEKT North America Corporation, managing improvement projects at all of the company’s North American facilities, and Lean Manufacturing Specialist for The Timken Company, where he taught and implemented lean principles at facilities globally. He began his 18-plus-year career in the industry as an Engineer Trainee in Brazil both with Alcoa and FCI Electronics. Bruno received his bachelor’s degree in Industrial Engineering from Centro Universitário do Instituto Mauá de Tecnologia and an MBA from Ibmec and Fundação Getulio Vargas.

Lewis Montgomery


Lewis Montgomery has over thirty years’ experience in implementing Operational Excellence. He is a renowned leadership coach, working one-on-one with senior managers to prepare them to lead in their new lean environment, and has also worked within all functions in the automotive, industrial, electronic and aerospace sectors. He has diverse experience throughout many areas of the aerospace industry, including engines, structures, components, interiors, and C checks. His expertise lies in applying lean concepts in complex OEM and MRO aerospace environments within manufacturing and assembly areas for commercial and military suppliers. Almost 100 companies have benefited from Lewis’s guidance, including global organizations such as Sikorsky, United Airlines, GKN, Parker, FMC Technologies and Pratt & Whitney.

Tim Healey

Vice President

Tim Healey specializes in teaching the principles of Operational Excellence in the business process sector in areas such as product development, finance, HR, engineering, and marketing. He is the co-author of the book Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques, has been published in Quality Digest and the Lean Management Journal, and is a frequent speaker on lean office topics at conferences such as IIE Annual Conference, the Mid-Atlantic Lean Conference and the Institute for OpEx’s Operational Excellence in Your Office live training workshop. Tim has worked globally with organizations such as Parker Hannifin, United Technologies Corporation, Bayer Healthcare, and Curtiss Wright. Prior to joining Duggan Associates, Tim served as national business manager for H.J. Heinz in Sydney and as a brand manager for British American Tobacco.

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