our process.

We help organizations transform their operations one principle at a time. The first step? Setting the destination of Operational Excellence for all improvement efforts.

ask us about our process

 

At Duggan Associates, Operational Excellence has a very clear definition: “When each and every employee can see the flow of value to the customer, and fix that flow before it breaks down.” SM

The Eight Principles of Operational Excellence

 

From there, we follow the eight principles of Operational Excellence outlined in the book Design for Operational Excellence by Kevin J. Duggan:

 

First Principle: Design Lean Value Streams

Second Principle: Make Lean Value Streams Flow

Third Principle: Make Flow Visual

Fourth Principle: Create Standard Work for Flow

Fifth Principle: Make Abnormal Flow Visual

Sixth Principle: Create Standard Work for Abnormal Flow

Seventh Principle: Have Employees in the Flow Improve the Flow

Eighth Principle: Perform Offense Activities

 

Value Stream Design

 

For application of the process in certain settings, such as the office or complex areas in manufacturing, we teach unique guidelines, including:

 

8 Guidelines for Manufacturing Value Streams

6 Guidelines for Creating Flow through Shared Resources

9 Guidelines for Office Value Streams

10 Guidelines for the Mixed Model Pacemaker

8 Guidelines for the Supply Chain

 

With our approach, organizations of any size, in any industry, can achieve Operational Excellence for sustainable business growth in months – not years.

Corporate office

1130 ten rod rd ste. a 201

north kingstown ri usa 02852

Phone

+ 1 401.667.7299

 

our process.

We help organizations transform their operations one principle at a time. The first step? Setting the destination of Operational Excellence for all improvement efforts.

our process.

We help organizations transform their operations one principle at a time. The first step? Setting the destination of Operational Excellence for all improvement efforts.

our process.

We help organizations transform their operations one principle at a time. The first step? Setting the destination of Operational Excellence for all improvement efforts.