The Original OpEx Authority

We defined Operational Excellence over ten years ago. We wrote the Shingo Award-winning book on it. And we started the Institute for Operational Excellence to drive awareness of it and provide academic resources to help progressive companies improve. Trust our team of experienced educators, trainers and facilitators to lead your business transformation.


Read how we’re transforming organizations for the future.

low risk, high reward

Getting started with Duggan Associates is easy. Simply hire us to run a training session at your organization. If we add value, ask us back for more education or hands-on assistance. There’s no  long-term commitment required – just a relationship based on our continued worth.

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upcoming events

Join an upcoming online webinar led by one of our experts, catch up with us when we’re speaking or exhibiting at an event, or experience the Institute for Operational Excellence's open enrollment events for individuals looking for hands-on training. Our next event


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With our approach, organizations of any size, in any industry, can achieve Operational Excellence for sustainable business growth in months – not years.

Corporate office

1130 ten rod rd ste. a 201

north kingstown ri usa 02852


+ 1 401.667.7299